Ride Safety Guidelines
Your safety is our highest priority. Follow these guidelines for a secure and comfortable ride experience on TotoWala.
Essential Safety Tips
Simple steps that make every ride safer for both riders and drivers.
Verify Your Driver
Always check the driver's photo, name, and vehicle details in the app before getting in.
Share Your Trip
Share your real-time ride details with family or friends using our in-app share feature.
Stay Alert
Keep your phone charged and stay aware of your surroundings throughout the ride.
Check Vehicle
Ensure the vehicle number plate and model match the details shown in your app.
Travel Smart
Sit in the back seat and keep the doors unlocked until you feel completely safe.
Report Issues
Report any safety concerns or misconduct immediately through our 24/7 support system.
In Case of Emergency
If you feel unsafe or encounter an emergency during your ride, follow these steps immediately.
Guidelines for Drivers
Keep your vehicle in good condition and ensure all safety features work properly.
Verify passenger identity before starting the trip and follow all traffic rules.
Report any suspicious behaviour or safety concerns immediately through the app.
Keep your app updated and GPS enabled for real-time tracking during every ride.
Driver Verification
All TotoWala drivers undergo comprehensive background checks and vehicle inspections before they can accept rides on the platform.
24/7 Driver Support: [email protected]